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Order Processing & Cancellations
Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind cannot be accommodated, as processing starts immediately and payment to the producer is made, resulting in a loss.
Origin & Carriers
Todos los paquetes enviados porempresskorea.comprovienen de Corea y están sujetos a las directrices de envío internacionales.
| Método | Tiempo de procesamiento | Tiempo de tránsito (típico) | Notes |
|---|---|---|---|
| FedEx / UPS (Express) | 3–5 días hábiles | 2–5 días hábiles | Some destinations may take longer depending on local conditions. |
| Correo Postal Económico | 3–5 días hábiles | 8–16 days | Cost-effective option; tracking detail may update less frequently. |
Importante: Delivery times are estimates and may be affected by factors outside our control (e.g., customs inspections, local carrier backlogs, weather).
Once a package has been shipped, we are not responsible for any delays caused by the shipping company.
For up-to-date status, please contact the carrier directly using your tracking number.
Elegibilidad de envío y restricciones de destino
Ciertos países, regiones o productos pueden estar restringidos por las regulaciones locales. Cuando agrega un artículo a su carrito, el sitio web le notificará automáticamente si el artículo se puede enviar a su ubicación.
- Nosotrosunable to deliver to P.O. Box, APO, FPO, or DPO addresses.
- Si un destino no está disponible para el artículo seleccionado, el pago se bloqueará para ese artículo.
Pérdida, robo o daño
We cannot be responsible for paquetes perdidos, robados o dañados. If your tracking shows “Delivered” but you did not receive the parcel, please file a claim directly with the carrier. empresskorea.com is not responsible for lost or stolen packages.
Aduanas, aranceles e impuestos (incluido el IOSS de la UE)
Some countries restrict the import of cosmetic goods. Any issues arising from customs are the responsabilidad exclusiva del cliente. Customers are also responsible for any customs and import taxes imposed by their country.
Para los clientes de la UE, hemos implementado elVentanilla única de importación (IOSS) system to simplify VAT obligations. VAT is collected at checkout and remitted accordingly, helping to facilitate smoother and faster deliveries.
No Refunds for Customs Issues: If an item is returned due to customs refusal, unpaid duties/taxes, or rejection by the customs office,
we cannot issue a refund. Payment of customs duties is mandatory, and we are not responsible for packages refused or returned by customs.
Posibles retrasos, paquetes no reclamados y entrega fallida
Los procedimientos adicionales de despacho de aduanas pueden causar retrasos en ciertos países.
- Unclaimed Parcels:Si un paquete se nos devuelve porque no fue reclamado,no refundsserá emitido.
- Returned to Sender: If your package is returned due to customs issues, refusal of receipt, unavailability at delivery, or an incorrect address, we do not refund nor resend.
- Failed Delivery:La entrega fallida debido a una dirección incorrecta, la negativa a aceptar o la pérdida por parte del servicio postal local no es elegible para un reembolso.
- empresskorea.com is no es responsable de los paquetes una vez que salen de Corea.
Tracking & Support
A tracking link will be provided when your order ships. For real-time updates or delivery issues, please contact the carrier directly with your tracking number. If you still need help after contacting the carrier, you can reach us at [email protected].
Address Accuracy
Please ensure your shipping address is complete and accurate (including apartment, suite, gate codes, and phone number where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Policy Updates
Esta política puede actualizarse de vez en cuando para reflejar los cambios del transportista, los requisitos reglamentarios o las mejoras operativas. La versión que se muestra en esta página en el momento de su pedido se aplicará a su envío.
Tarifas de envío (Desde Corea)
A continuación se muestran nuestrosindicativo shipping rates by country for FedEx and K-Packet. USD
Heads up: Live rates shown at checkout include fuel/remote surcharges and may differ slightly from the table. Duties & taxes (if any) are paid by the recipient.
FedEx Express – Tarifas estimadas (USD)
Peso dimensional puede aplicar (cm):(L × A × A) / 5000. Remote area surcharges may be added by FedEx.
| Destino | 0.5 kg | 1 kg | 2 kg | 3 kg | 5 kg |
|---|---|---|---|---|---|
| United States | $24 | $28 | $36 | $44 | $60 |
| Canadá | $26 | $30 | $38 | $46 | $64 |
| Reino Unido | $26 | $32 | $40 | $48 | $68 |
| Germany | $26 | $32 | $40 | $48 | $68 |
| Francia | $26 | $32 | $40 | $48 | $68 |
| Italia | $27 | $33 | $42 | $50 | $70 |
| España | $27 | $33 | $42 | $50 | $70 |
| Netherlands / Belgium | $26 | $32 | $40 | $48 | $68 |
| Polonia | $27 | $33 | $42 | $50 | $70 |
| Sweden / Denmark / Norway / Finland | $28 | $34 | $44 | $54 | $76 |
| Australia | $24 | $30 | $38 | $46 | $62 |
| New Zealand | $26 | $32 | $40 | $50 | $68 |
| Japón | $18 | $22 | $28 | $34 | $48 |
| Singapur | $20 | $24 | $30 | $36 | $50 |
| Hong Kong | $20 | $24 | $30 | $36 | $50 |
| Taiwán | $20 | $24 | $30 | $36 | $50 |
| UAE | $30 | $36 | $48 | $60 | $82 |
| Saudi Arabia | $30 | $36 | $48 | $60 | $82 |
| Israel | $30 | $36 | $48 | $60 | $82 |
| México | $32 | $38 | $50 | $62 | $88 |
| Brasil | $34 | $40 | $54 | $68 | $94 |
| Chile | $34 | $40 | $54 | $68 | $94 |
| Turquía | $30 | $36 | $48 | $60 | $84 |
| South Africa | $34 | $40 | $54 | $68 | $96 |
| Filipinas / Malasia / Tailandia / Vietnam / Indonesia | $22 | $26 | $34 | $42 | $58 |
| All Other Countries | $35 | $42 | $58 | $72 | $98 |
K-Packet (Korea Post) – Estimated Rates (USD)
Ideal para paquetes más ligeros. Peso máximo típico:2 kg. Tracking updates may be less frequent than express services.
| Destino | 0.25 kg | 0.5 kg | 1 kg | 2 kg |
|---|---|---|---|---|
| United States | $10 | $14 | $24 | $40 |
| Canadá | $11 | $16 | $26 | $42 |
| Reino Unido | $11 | $16 | $26 | $42 |
| Germany / France / Italy / Spain / Netherlands / Belgium | $11 | $16 | $26 | $42 |
| Nordics (SE/DK/NO/FI) | $12 | $18 | $30 | $46 |
| Australia / New Zealand | $10 | $15 | $26 | $44 |
| Japón | $7 | $10 | $18 | $30 |
| Singapur / Hong Kong / Taiwán | $8 | $12 | $20 | $32 |
| EAU / Arabia Saudita / Israel | $12 | $18 | $30 | $48 |
| Mexico / Brazil / Chile | $13 | $20 | $34 | $52 |
| Filipinas / Malasia / Tailandia / Vietnam / Indonesia | $9 | $13 | $22 | $36 |
| All Other Countries | $14 | $22 | $38 | $58 |
Which Rate Applies?
- El precio en vivo se muestra al finalizar la comprade nuestros transportistas para su dirección/peso/volumen; ese precio en vivo anula la tabla anterior.
- FedEx may applyremote area or fuel surcharges. K-Packet is limited to lighter parcels (usually ≤ 2 kg).
- Transit times are estimates and exclude processing time and any customs delays.
Duties & Taxes
Customers are responsible for any import duties/taxes charged by their country. For EU orders, VAT is collected at checkout under theIOSS system to help speed up delivery.
Last updated: September 8, 2025 (KST)
SHIPPING
Order Processing & Cancellations
Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind cannot be accommodated, as processing starts immediately and payment to the producer is made, resulting in a loss.
Origin & Carriers
Todos los paquetes enviados porempresskorea.comprovienen de Corea y están sujetos a las directrices de envío internacionales.
| Método | Tiempo de procesamiento | Tiempo de tránsito (típico) | Notes |
|---|---|---|---|
| FedEx / UPS (Express) | 3–5 días hábiles | 2–5 días hábiles | Some destinations may take longer depending on local conditions. |
| Correo Postal Económico | 3–5 días hábiles | 8–16 days | Cost-effective option; tracking detail may update less frequently. |
Importante: Delivery times are estimates and may be affected by factors outside our control (e.g., customs inspections, local carrier backlogs, weather).
Once a package has been shipped, we are not responsible for any delays caused by the shipping company.
For up-to-date status, please contact the carrier directly using your tracking number.
Elegibilidad de envío y restricciones de destino
Ciertos países, regiones o productos pueden estar restringidos por las regulaciones locales. Cuando agrega un artículo a su carrito, el sitio web le notificará automáticamente si el artículo se puede enviar a su ubicación.
- Nosotrosunable to deliver to P.O. Box, APO, FPO, or DPO addresses.
- Si un destino no está disponible para el artículo seleccionado, el pago se bloqueará para ese artículo.
Pérdida, robo o daño
We cannot be responsible for paquetes perdidos, robados o dañados. If your tracking shows “Delivered” but you did not receive the parcel, please file a claim directly with the carrier. empresskorea.com is not responsible for lost or stolen packages.
Aduanas, aranceles e impuestos (incluido el IOSS de la UE)
Some countries restrict the import of cosmetic goods. Any issues arising from customs are the responsabilidad exclusiva del cliente. Customers are also responsible for any customs and import taxes imposed by their country.
Para los clientes de la UE, hemos implementado elVentanilla única de importación (IOSS) system to simplify VAT obligations. VAT is collected at checkout and remitted accordingly, helping to facilitate smoother and faster deliveries.
No Refunds for Customs Issues: If an item is returned due to customs refusal, unpaid duties/taxes, or rejection by the customs office,
we cannot issue a refund. Payment of customs duties is mandatory, and we are not responsible for packages refused or returned by customs.
Posibles retrasos, paquetes no reclamados y entrega fallida
Los procedimientos adicionales de despacho de aduanas pueden causar retrasos en ciertos países.
- Unclaimed Parcels:Si un paquete se nos devuelve porque no fue reclamado,no refundsserá emitido.
- Returned to Sender: If your package is returned due to customs issues, refusal of receipt, unavailability at delivery, or an incorrect address, we do not refund nor resend.
- Failed Delivery:La entrega fallida debido a una dirección incorrecta, la negativa a aceptar o la pérdida por parte del servicio postal local no es elegible para un reembolso.
- empresskorea.com is no es responsable de los paquetes una vez que salen de Corea.
Tracking & Support
A tracking link will be provided when your order ships. For real-time updates or delivery issues, please contact the carrier directly with your tracking number. If you still need help after contacting the carrier, you can reach us at [email protected].
Address Accuracy
Please ensure your shipping address is complete and accurate (including apartment, suite, gate codes, and phone number where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Policy Updates
Esta política puede actualizarse de vez en cuando para reflejar los cambios del transportista, los requisitos reglamentarios o las mejoras operativas. La versión que se muestra en esta página en el momento de su pedido se aplicará a su envío.
Tarifas de envío (Desde Corea)
A continuación se muestran nuestrosindicativo shipping rates by country for FedEx and K-Packet. USD
Heads up: Live rates shown at checkout include fuel/remote surcharges and may differ slightly from the table. Duties & taxes (if any) are paid by the recipient.
FedEx Express – Tarifas estimadas (USD)
Peso dimensional puede aplicar (cm):(L × A × A) / 5000. Remote area surcharges may be added by FedEx.
| Destino | 0.5 kg | 1 kg | 2 kg | 3 kg | 5 kg |
|---|---|---|---|---|---|
| United States | $24 | $28 | $36 | $44 | $60 |
| Canadá | $26 | $30 | $38 | $46 | $64 |
| Reino Unido | $26 | $32 | $40 | $48 | $68 |
| Germany | $26 | $32 | $40 | $48 | $68 |
| Francia | $26 | $32 | $40 | $48 | $68 |
| Italia | $27 | $33 | $42 | $50 | $70 |
| España | $27 | $33 | $42 | $50 | $70 |
| Netherlands / Belgium | $26 | $32 | $40 | $48 | $68 |
| Polonia | $27 | $33 | $42 | $50 | $70 |
| Sweden / Denmark / Norway / Finland | $28 | $34 | $44 | $54 | $76 |
| Australia | $24 | $30 | $38 | $46 | $62 |
| New Zealand | $26 | $32 | $40 | $50 | $68 |
| Japón | $18 | $22 | $28 | $34 | $48 |
| Singapur | $20 | $24 | $30 | $36 | $50 |
| Hong Kong | $20 | $24 | $30 | $36 | $50 |
| Taiwán | $20 | $24 | $30 | $36 | $50 |
| UAE | $30 | $36 | $48 | $60 | $82 |
| Saudi Arabia | $30 | $36 | $48 | $60 | $82 |
| Israel | $30 | $36 | $48 | $60 | $82 |
| México | $32 | $38 | $50 | $62 | $88 |
| Brasil | $34 | $40 | $54 | $68 | $94 |
| Chile | $34 | $40 | $54 | $68 | $94 |
| Turquía | $30 | $36 | $48 | $60 | $84 |
| South Africa | $34 | $40 | $54 | $68 | $96 |
| Filipinas / Malasia / Tailandia / Vietnam / Indonesia | $22 | $26 | $34 | $42 | $58 |
| All Other Countries | $35 | $42 | $58 | $72 | $98 |
K-Packet (Korea Post) – Estimated Rates (USD)
Ideal para paquetes más ligeros. Peso máximo típico:2 kg. Tracking updates may be less frequent than express services.
| Destino | 0.25 kg | 0.5 kg | 1 kg | 2 kg |
|---|---|---|---|---|
| United States | $10 | $14 | $24 | $40 |
| Canadá | $11 | $16 | $26 | $42 |
| Reino Unido | $11 | $16 | $26 | $42 |
| Germany / France / Italy / Spain / Netherlands / Belgium | $11 | $16 | $26 | $42 |
| Nordics (SE/DK/NO/FI) | $12 | $18 | $30 | $46 |
| Australia / New Zealand | $10 | $15 | $26 | $44 |
| Japón | $7 | $10 | $18 | $30 |
| Singapur / Hong Kong / Taiwán | $8 | $12 | $20 | $32 |
| EAU / Arabia Saudita / Israel | $12 | $18 | $30 | $48 |
| Mexico / Brazil / Chile | $13 | $20 | $34 | $52 |
| Filipinas / Malasia / Tailandia / Vietnam / Indonesia | $9 | $13 | $22 | $36 |
| All Other Countries | $14 | $22 | $38 | $58 |
Which Rate Applies?
- El precio en vivo se muestra al finalizar la comprade nuestros transportistas para su dirección/peso/volumen; ese precio en vivo anula la tabla anterior.
- FedEx may applyremote area or fuel surcharges. K-Packet is limited to lighter parcels (usually ≤ 2 kg).
- Transit times are estimates and exclude processing time and any customs delays.
Duties & Taxes
Customers are responsible for any import duties/taxes charged by their country. For EU orders, VAT is collected at checkout under theIOSS system to help speed up delivery.
Last updated: September 8, 2025 (KST)