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Order Processing & Cancellations
Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind cannot be accommodated, as processing starts immediately and payment to the producer is made, resulting in a loss.
Origin & Carriers
Todas as encomendas enviadas porempresskorea.comsão originários da Coreia e estão sujeitos às diretrizes internacionais de envio.
| Método | Tempo de processamento | Tempo de Trânsito (Típico) | Notes |
|---|---|---|---|
| FedEx / UPS (Expresso) | 3–5 dias úteis | 2–5 dias úteis | Some destinations may take longer depending on local conditions. |
| Económico Correios | 3–5 dias úteis | 8–16 days | Cost-effective option; tracking detail may update less frequently. |
Importante: Delivery times are estimates and may be affected by factors outside our control (e.g., customs inspections, local carrier backlogs, weather).
Once a package has been shipped, we are not responsible for any delays caused by the shipping company.
For up-to-date status, please contact the carrier directly using your tracking number.
Elegibilidade de Envio e Restrições de Destino
Certos países, regiões ou produtos podem ser restringidos por regulamentos locais. Quando adiciona um artigo ao seu carrinho, o site irá notificá-lo automaticamente se o artigo pode ser enviado para a sua localização.
- Nós somosunable to deliver to P.O. Box, APO, FPO, or DPO addresses.
- Se um destino não for adequado para o item selecionado, o checkout será bloqueado para esse item.
Perda, Roubo ou Dano
We cannot be responsible for pacotes extraviados, roubados ou danificados. If your tracking shows “Delivered” but you did not receive the parcel, please file a claim directly with the carrier. empresskorea.com is not responsible for lost or stolen packages.
Alfândega, Impostos e Taxas (Incluindo EU IOSS)
Some countries restrict the import of cosmetic goods. Any issues arising from customs are the única responsabilidade do cliente. Customers are also responsible for any customs and import taxes imposed by their country.
Para clientes da UE, implementamos oImport One-Stop Shop (IOSS) system to simplify VAT obligations. VAT is collected at checkout and remitted accordingly, helping to facilitate smoother and faster deliveries.
No Refunds for Customs Issues: If an item is returned due to customs refusal, unpaid duties/taxes, or rejection by the customs office,
we cannot issue a refund. Payment of customs duties is mandatory, and we are not responsible for packages refused or returned by customs.
Possíveis Atrasos, Encomendas Não Reclamadas e Entrega Falhada
Procedimentos alfandegários adicionais podem causar atrasos em certos países.
- Unclaimed Parcels:Se uma encomenda for devolvida porque não foi reclamada,no refundsserá emitido.
- Returned to Sender: If your package is returned due to customs issues, refusal of receipt, unavailability at delivery, or an incorrect address, we do not refund nor resend.
- Failed Delivery:A entrega falhada devido a endereço incorreto, recusa de aceitar ou perda pelo serviço postal local não é elegível para reembolso.
- empresskorea.com is não é responsável pelas encomendas depois que elas saem da Coreia.
Tracking & Support
A tracking link will be provided when your order ships. For real-time updates or delivery issues, please contact the carrier directly with your tracking number. If you still need help after contacting the carrier, you can reach us at [email protected].
Address Accuracy
Please ensure your shipping address is complete and accurate (including apartment, suite, gate codes, and phone number where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Policy Updates
Esta política pode ser atualizada periodicamente para refletir alterações na transportadora, requisitos regulamentares ou melhorias operacionais. A versão exibida nesta página no momento do seu pedido será aplicada ao seu envio.
Taxas de envio (da Coreia)
Abaixo estão os nossos padrõesindicativo shipping rates by country for FedEx and K-Packet. USD
Heads up: Live rates shown at checkout include fuel/remote surcharges and may differ slightly from the table. Duties & taxes (if any) are paid by the recipient.
FedEx Express – Taxas Estimadas (USD)
O peso dimensional pode ser aplicado (cm):(L × L × A) / 5000. Remote area surcharges may be added by FedEx.
| Destino | 0.5 kg | 1 kg | 2 kg | 3 kg | 5 kg |
|---|---|---|---|---|---|
| United States | $24 | $28 | $36 | $44 | $60 |
| Canadá | $26 | $30 | $38 | $46 | $64 |
| Reino Unido | $26 | $32 | $40 | $48 | $68 |
| Germany | $26 | $32 | $40 | $48 | $68 |
| França | $26 | $32 | $40 | $48 | $68 |
| Itália | $27 | $33 | $42 | $50 | $70 |
| Espanha | $27 | $33 | $42 | $50 | $70 |
| Países Baixos / Bélgica | $26 | $32 | $40 | $48 | $68 |
| Polônia | $27 | $33 | $42 | $50 | $70 |
| Sweden / Denmark / Norway / Finland | $28 | $34 | $44 | $54 | $76 |
| Austrália | $24 | $30 | $38 | $46 | $62 |
| New Zealand | $26 | $32 | $40 | $50 | $68 |
| Japão | $18 | $22 | $28 | $34 | $48 |
| Singapura | $20 | $24 | $30 | $36 | $50 |
| Hong Kong | $20 | $24 | $30 | $36 | $50 |
| Taiwan | $20 | $24 | $30 | $36 | $50 |
| UAE | $30 | $36 | $48 | $60 | $82 |
| Saudi Arabia | $30 | $36 | $48 | $60 | $82 |
| Israel | $30 | $36 | $48 | $60 | $82 |
| México | $32 | $38 | $50 | $62 | $88 |
| Brasil | $34 | $40 | $54 | $68 | $94 |
| Chile | $34 | $40 | $54 | $68 | $94 |
| Peru | $30 | $36 | $48 | $60 | $84 |
| South Africa | $34 | $40 | $54 | $68 | $96 |
| Filipinas / Malásia / Tailândia / Vietname / Indonésia | $22 | $26 | $34 | $42 | $58 |
| All Other Countries | $35 | $42 | $58 | $72 | $98 |
K-Packet (Korea Post) – Taxas Estimadas (USD)
Melhor para encomendas mais leves. Peso máximo típico:2 kg. Tracking updates may be less frequent than express services.
| Destino | 0,25 kg | 0.5 kg | 1 kg | 2 kg |
|---|---|---|---|---|
| United States | $10 | $14 | $24 | $40 |
| Canadá | $11 | $16 | $26 | $42 |
| Reino Unido | $11 | $16 | $26 | $42 |
| Alemanha / França / Itália / Espanha / Holanda / Bélgica | $11 | $16 | $26 | $42 |
| Nordics (SE/DK/NO/FI) | $12 | $18 | $30 | $46 |
| Australia / New Zealand | $10 | $15 | $26 | $44 |
| Japão | $7 | $10 | $18 | $30 |
| Singapura / Hong Kong / Taiwan | $8 | $12 | $20 | $32 |
| EAU / Arábia Saudita / Israel | $12 | $18 | $30 | $48 |
| México / Brasil / Chile | $13 | $20 | $34 | $52 |
| Filipinas / Malásia / Tailândia / Vietname / Indonésia | $9 | $13 | $22 | $36 |
| All Other Countries | $14 | $22 | $38 | $58 |
Which Rate Applies?
- O checkout mostra o preço em tempo realde nossas transportadoras para seu endereço/peso/volume; esse preço em tempo real substitui a tabela acima.
- FedEx pode aplicarremote area or fuel surcharges. K-Packet is limited to lighter parcels (usually ≤ 2 kg).
- Transit times are estimates and exclude processing time and any customs delays.
Duties & Taxes
Customers are responsible for any import duties/taxes charged by their country. For EU orders, VAT is collected at checkout under theIOSS system to help speed up delivery.
Last updated: September 8, 2025 (KST)
SHIPPING
Order Processing & Cancellations
Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind cannot be accommodated, as processing starts immediately and payment to the producer is made, resulting in a loss.
Origin & Carriers
Todas as encomendas enviadas porempresskorea.comsão originários da Coreia e estão sujeitos às diretrizes internacionais de envio.
| Método | Tempo de processamento | Tempo de Trânsito (Típico) | Notes |
|---|---|---|---|
| FedEx / UPS (Expresso) | 3–5 dias úteis | 2–5 dias úteis | Some destinations may take longer depending on local conditions. |
| Económico Correios | 3–5 dias úteis | 8–16 days | Cost-effective option; tracking detail may update less frequently. |
Importante: Delivery times are estimates and may be affected by factors outside our control (e.g., customs inspections, local carrier backlogs, weather).
Once a package has been shipped, we are not responsible for any delays caused by the shipping company.
For up-to-date status, please contact the carrier directly using your tracking number.
Elegibilidade de Envio e Restrições de Destino
Certos países, regiões ou produtos podem ser restringidos por regulamentos locais. Quando adiciona um artigo ao seu carrinho, o site irá notificá-lo automaticamente se o artigo pode ser enviado para a sua localização.
- Nós somosunable to deliver to P.O. Box, APO, FPO, or DPO addresses.
- Se um destino não for adequado para o item selecionado, o checkout será bloqueado para esse item.
Perda, Roubo ou Dano
We cannot be responsible for pacotes extraviados, roubados ou danificados. If your tracking shows “Delivered” but you did not receive the parcel, please file a claim directly with the carrier. empresskorea.com is not responsible for lost or stolen packages.
Alfândega, Impostos e Taxas (Incluindo EU IOSS)
Some countries restrict the import of cosmetic goods. Any issues arising from customs are the única responsabilidade do cliente. Customers are also responsible for any customs and import taxes imposed by their country.
Para clientes da UE, implementamos oImport One-Stop Shop (IOSS) system to simplify VAT obligations. VAT is collected at checkout and remitted accordingly, helping to facilitate smoother and faster deliveries.
No Refunds for Customs Issues: If an item is returned due to customs refusal, unpaid duties/taxes, or rejection by the customs office,
we cannot issue a refund. Payment of customs duties is mandatory, and we are not responsible for packages refused or returned by customs.
Possíveis Atrasos, Encomendas Não Reclamadas e Entrega Falhada
Procedimentos alfandegários adicionais podem causar atrasos em certos países.
- Unclaimed Parcels:Se uma encomenda for devolvida porque não foi reclamada,no refundsserá emitido.
- Returned to Sender: If your package is returned due to customs issues, refusal of receipt, unavailability at delivery, or an incorrect address, we do not refund nor resend.
- Failed Delivery:A entrega falhada devido a endereço incorreto, recusa de aceitar ou perda pelo serviço postal local não é elegível para reembolso.
- empresskorea.com is não é responsável pelas encomendas depois que elas saem da Coreia.
Tracking & Support
A tracking link will be provided when your order ships. For real-time updates or delivery issues, please contact the carrier directly with your tracking number. If you still need help after contacting the carrier, you can reach us at [email protected].
Address Accuracy
Please ensure your shipping address is complete and accurate (including apartment, suite, gate codes, and phone number where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Policy Updates
Esta política pode ser atualizada periodicamente para refletir alterações na transportadora, requisitos regulamentares ou melhorias operacionais. A versão exibida nesta página no momento do seu pedido será aplicada ao seu envio.
Taxas de envio (da Coreia)
Abaixo estão os nossos padrõesindicativo shipping rates by country for FedEx and K-Packet. USD
Heads up: Live rates shown at checkout include fuel/remote surcharges and may differ slightly from the table. Duties & taxes (if any) are paid by the recipient.
FedEx Express – Taxas Estimadas (USD)
O peso dimensional pode ser aplicado (cm):(L × L × A) / 5000. Remote area surcharges may be added by FedEx.
| Destino | 0.5 kg | 1 kg | 2 kg | 3 kg | 5 kg |
|---|---|---|---|---|---|
| United States | $24 | $28 | $36 | $44 | $60 |
| Canadá | $26 | $30 | $38 | $46 | $64 |
| Reino Unido | $26 | $32 | $40 | $48 | $68 |
| Germany | $26 | $32 | $40 | $48 | $68 |
| França | $26 | $32 | $40 | $48 | $68 |
| Itália | $27 | $33 | $42 | $50 | $70 |
| Espanha | $27 | $33 | $42 | $50 | $70 |
| Países Baixos / Bélgica | $26 | $32 | $40 | $48 | $68 |
| Polônia | $27 | $33 | $42 | $50 | $70 |
| Sweden / Denmark / Norway / Finland | $28 | $34 | $44 | $54 | $76 |
| Austrália | $24 | $30 | $38 | $46 | $62 |
| New Zealand | $26 | $32 | $40 | $50 | $68 |
| Japão | $18 | $22 | $28 | $34 | $48 |
| Singapura | $20 | $24 | $30 | $36 | $50 |
| Hong Kong | $20 | $24 | $30 | $36 | $50 |
| Taiwan | $20 | $24 | $30 | $36 | $50 |
| UAE | $30 | $36 | $48 | $60 | $82 |
| Saudi Arabia | $30 | $36 | $48 | $60 | $82 |
| Israel | $30 | $36 | $48 | $60 | $82 |
| México | $32 | $38 | $50 | $62 | $88 |
| Brasil | $34 | $40 | $54 | $68 | $94 |
| Chile | $34 | $40 | $54 | $68 | $94 |
| Peru | $30 | $36 | $48 | $60 | $84 |
| South Africa | $34 | $40 | $54 | $68 | $96 |
| Filipinas / Malásia / Tailândia / Vietname / Indonésia | $22 | $26 | $34 | $42 | $58 |
| All Other Countries | $35 | $42 | $58 | $72 | $98 |
K-Packet (Korea Post) – Taxas Estimadas (USD)
Melhor para encomendas mais leves. Peso máximo típico:2 kg. Tracking updates may be less frequent than express services.
| Destino | 0,25 kg | 0.5 kg | 1 kg | 2 kg |
|---|---|---|---|---|
| United States | $10 | $14 | $24 | $40 |
| Canadá | $11 | $16 | $26 | $42 |
| Reino Unido | $11 | $16 | $26 | $42 |
| Alemanha / França / Itália / Espanha / Holanda / Bélgica | $11 | $16 | $26 | $42 |
| Nordics (SE/DK/NO/FI) | $12 | $18 | $30 | $46 |
| Australia / New Zealand | $10 | $15 | $26 | $44 |
| Japão | $7 | $10 | $18 | $30 |
| Singapura / Hong Kong / Taiwan | $8 | $12 | $20 | $32 |
| EAU / Arábia Saudita / Israel | $12 | $18 | $30 | $48 |
| México / Brasil / Chile | $13 | $20 | $34 | $52 |
| Filipinas / Malásia / Tailândia / Vietname / Indonésia | $9 | $13 | $22 | $36 |
| All Other Countries | $14 | $22 | $38 | $58 |
Which Rate Applies?
- O checkout mostra o preço em tempo realde nossas transportadoras para seu endereço/peso/volume; esse preço em tempo real substitui a tabela acima.
- FedEx pode aplicarremote area or fuel surcharges. K-Packet is limited to lighter parcels (usually ≤ 2 kg).
- Transit times are estimates and exclude processing time and any customs delays.
Duties & Taxes
Customers are responsible for any import duties/taxes charged by their country. For EU orders, VAT is collected at checkout under theIOSS system to help speed up delivery.
Last updated: September 8, 2025 (KST)
