SHIPPING
Order Processing & Cancellations
Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind cannot be accommodated, as processing starts immediately and payment to the producer is made, resulting in a loss.
始發地 & 承運商
所有包裹均由empresskorea.comoriginate from Korea and are subject to international shipping guidelines.
| 方式 | 處理時間 | Transit Time (Typical) | Notes |
|---|---|---|---|
| FedEx / UPS (快遞) | 3–5 個工作天 | 2–5 business days | Some destinations may take longer depending on local conditions. |
| 郵局經濟 | 3–5 個工作天 | 8–16 days | Cost-effective option; tracking detail may update less frequently. |
Shipping Eligibility & Destination Restrictions
某些國家、地區或產品可能受到當地法規的限制。當您將商品添加到購物車時， 如果該商品可以運送到您所在的位置，網站會自動通知您。
- 我們不unable to deliver to P.O. Box, APO, FPO, or DPO addresses.
- If a destination is not serviceable for the selected item, checkout will be blocked for that item.
遺失、盜竊或損壞
We cannot be responsible for 遺失、遭竊或損壞的包裹負責. If your tracking shows “Delivered” but you did not receive the parcel, please file a claim directly with the carrier. empresskorea.com is not responsible for lost or stolen packages.
Customs, Duties & Taxes (Including EU IOSS)
Some countries restrict the import of cosmetic goods. Any issues arising from customs are the 客戶的全部責任. Customers are also responsible for any customs and import taxes imposed by their country.
對於歐盟客戶，我們已實施Import One-Stop Shop (IOSS) system to simplify VAT obligations. VAT is collected at checkout and remitted accordingly, helping to facilitate smoother and faster deliveries.
可能延遲、無人認領的包裹和投遞失敗
其他海關清關程序可能會導致某些國家/地區出現延誤。
- Unclaimed Parcels:If a parcel is returned to us because it was unclaimed,no refunds將會發出。
- Returned to Sender: If your package is returned due to customs issues, refusal of receipt, unavailability at delivery, or an incorrect address, we do not refund nor resend.
- Failed Delivery:因地址不正確、拒絕接受或當地郵政服務遺失而導致的投遞失敗不符合退款資格。
- empresskorea.com is not responsible for parcels once they leave Korea.
Tracking & Support
A tracking link will be provided when your order ships. For real-time updates or delivery issues, please contact the carrier directly with your tracking number. If you still need help after contacting the carrier, you can reach us at [email protected].
Address Accuracy
Please ensure your shipping address is complete and accurate (including apartment, suite, gate codes, and phone number where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Policy Updates
本政策可能會不時更新，以反映承運商的變更、法規要求或營運改進。 您下訂單時本頁面上顯示的版本將適用於您的貨件。
運費（從韓國）
Below are our standard指示性的 shipping rates by country for FedEx and K-Packet. USD
FedEx Express – 預估費用 (USD)
尺寸重量可能適用 (公分):(L × W × H) / 5000. Remote area surcharges may be added by FedEx.
| 目的地 | 0.5 kg | 1 公斤 | 2 公斤 | 3 kg | 5 kg |
|---|---|---|---|---|---|
| United States | $24 | $28 | $36 | $44 | $60 |
| 加拿大 | $26 | $30 | $38 | $46 | $64 |
| 英國 | $26 | $32 | $40 | $48 | $68 |
| Germany | $26 | $32 | $40 | $48 | $68 |
| France | $26 | $32 | $40 | $48 | $68 |
| 義大利 | $27 | $33 | $42 | $50 | $70 |
| 西班牙 | $27 | $33 | $42 | $50 | $70 |
| Netherlands / Belgium | $26 | $32 | $40 | $48 | $68 |
| 波蘭 | $27 | $33 | $42 | $50 | $70 |
| Sweden / Denmark / Norway / Finland | $28 | $34 | $44 | $54 | $76 |
| 澳洲 | $24 | $30 | $38 | $46 | $62 |
| New Zealand | $26 | $32 | $40 | $50 | $68 |
| Japan | $18 | $22 | $28 | $34 | $48 |
| 新加坡 | $20 | $24 | $30 | $36 | $50 |
| 香港 | $20 | $24 | $30 | $36 | $50 |
| 台灣 | $20 | $24 | $30 | $36 | $50 |
| UAE | $30 | $36 | $48 | $60 | $82 |
| Saudi Arabia | $30 | $36 | $48 | $60 | $82 |
| 以色列 | $30 | $36 | $48 | $60 | $82 |
| 墨西哥 | $32 | $38 | $50 | $62 | $88 |
| 巴西 | $34 | $40 | $54 | $68 | $94 |
| 智利 | $34 | $40 | $54 | $68 | $94 |
| 土耳其 | $30 | $36 | $48 | $60 | $84 |
| South Africa | $34 | $40 | $54 | $68 | $96 |
| 菲律賓 / 馬來西亞 / 泰國 / 越南 / 印尼 | $22 | $26 | $34 | $42 | $58 |
| All Other Countries | $35 | $42 | $58 | $72 | $98 |
K-Packet (Korea Post) – 預估費用 (美元)
最適合較輕的包裹。典型最大重量：2 公斤. Tracking updates may be less frequent than express services.
| 目的地 | 0.25 kg | 0.5 kg | 1 公斤 | 2 公斤 |
|---|---|---|---|---|
| United States | $10 | $14 | $24 | $40 |
| 加拿大 | $11 | $16 | $26 | $42 |
| 英國 | $11 | $16 | $26 | $42 |
| 德國 / 法國 / 義大利 / 西班牙 / 荷蘭 / 比利時 | $11 | $16 | $26 | $42 |
| Nordics (SE/DK/NO/FI) | $12 | $18 | $30 | $46 |
| Australia / New Zealand | $10 | $15 | $26 | $44 |
| Japan | $7 | $10 | $18 | $30 |
| 新加坡 / 香港 / 台灣 | $8 | $12 | $20 | $32 |
| 阿拉伯聯合大公國 / 沙烏地阿拉伯 / 以色列 | $12 | $18 | $30 | $48 |
| 墨西哥 / 巴西 / 智利 | $13 | $20 | $34 | $52 |
| 菲律賓 / 馬來西亞 / 泰國 / 越南 / 印尼 | $9 | $13 | $22 | $36 |
| All Other Countries | $14 | $22 | $38 | $58 |
Which Rate Applies?
- 結帳時顯示即時價格來自我們合作的運輸公司，根據您的地址/重量/體積；該即時價格將覆蓋上表。
- FedEx 可能適用偏遠地區 or 燃料 surcharges. K-Packet is limited to lighter parcels (usually ≤ 2 kg).
- 運輸時間為預估值，不包括處理時間和任何海關延誤。
關稅和稅款
客戶需負責其國家／地區收取的任何進口關稅／稅款。對於歐盟訂單，增值稅會在結帳時根據以下規定收取IOSS system to help speed up delivery.
Last updated: September 8, 2025 (KST)
SHIPPING
Order Processing & Cancellations
Orders generally cannot be canceled once placed. Requests for cancellations due to a change of mind cannot be accommodated, as processing starts immediately and payment to the producer is made, resulting in a loss.
始發地 & 承運商
所有包裹均由empresskorea.comoriginate from Korea and are subject to international shipping guidelines.
| 方式 | 處理時間 | Transit Time (Typical) | Notes |
|---|---|---|---|
| FedEx / UPS (快遞) | 3–5 個工作天 | 2–5 business days | Some destinations may take longer depending on local conditions. |
| 郵局經濟 | 3–5 個工作天 | 8–16 days | Cost-effective option; tracking detail may update less frequently. |
Shipping Eligibility & Destination Restrictions
某些國家、地區或產品可能受到當地法規的限制。當您將商品添加到購物車時， 如果該商品可以運送到您所在的位置，網站會自動通知您。
- 我們不unable to deliver to P.O. Box, APO, FPO, or DPO addresses.
- If a destination is not serviceable for the selected item, checkout will be blocked for that item.
遺失、盜竊或損壞
We cannot be responsible for 遺失、遭竊或損壞的包裹負責. If your tracking shows “Delivered” but you did not receive the parcel, please file a claim directly with the carrier. empresskorea.com is not responsible for lost or stolen packages.
Customs, Duties & Taxes (Including EU IOSS)
Some countries restrict the import of cosmetic goods. Any issues arising from customs are the 客戶的全部責任. Customers are also responsible for any customs and import taxes imposed by their country.
對於歐盟客戶，我們已實施Import One-Stop Shop (IOSS) system to simplify VAT obligations. VAT is collected at checkout and remitted accordingly, helping to facilitate smoother and faster deliveries.
可能延遲、無人認領的包裹和投遞失敗
其他海關清關程序可能會導致某些國家/地區出現延誤。
- Unclaimed Parcels:If a parcel is returned to us because it was unclaimed,no refunds將會發出。
- Returned to Sender: If your package is returned due to customs issues, refusal of receipt, unavailability at delivery, or an incorrect address, we do not refund nor resend.
- Failed Delivery:因地址不正確、拒絕接受或當地郵政服務遺失而導致的投遞失敗不符合退款資格。
- empresskorea.com is not responsible for parcels once they leave Korea.
Tracking & Support
A tracking link will be provided when your order ships. For real-time updates or delivery issues, please contact the carrier directly with your tracking number. If you still need help after contacting the carrier, you can reach us at [email protected].
Address Accuracy
Please ensure your shipping address is complete and accurate (including apartment, suite, gate codes, and phone number where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Policy Updates
本政策可能會不時更新，以反映承運商的變更、法規要求或營運改進。 您下訂單時本頁面上顯示的版本將適用於您的貨件。
運費（從韓國）
Below are our standard指示性的 shipping rates by country for FedEx and K-Packet. USD
FedEx Express – 預估費用 (USD)
尺寸重量可能適用 (公分):(L × W × H) / 5000. Remote area surcharges may be added by FedEx.
| 目的地 | 0.5 kg | 1 公斤 | 2 公斤 | 3 kg | 5 kg |
|---|---|---|---|---|---|
| United States | $24 | $28 | $36 | $44 | $60 |
| 加拿大 | $26 | $30 | $38 | $46 | $64 |
| 英國 | $26 | $32 | $40 | $48 | $68 |
| Germany | $26 | $32 | $40 | $48 | $68 |
| France | $26 | $32 | $40 | $48 | $68 |
| 義大利 | $27 | $33 | $42 | $50 | $70 |
| 西班牙 | $27 | $33 | $42 | $50 | $70 |
| Netherlands / Belgium | $26 | $32 | $40 | $48 | $68 |
| 波蘭 | $27 | $33 | $42 | $50 | $70 |
| Sweden / Denmark / Norway / Finland | $28 | $34 | $44 | $54 | $76 |
| 澳洲 | $24 | $30 | $38 | $46 | $62 |
| New Zealand | $26 | $32 | $40 | $50 | $68 |
| Japan | $18 | $22 | $28 | $34 | $48 |
| 新加坡 | $20 | $24 | $30 | $36 | $50 |
| 香港 | $20 | $24 | $30 | $36 | $50 |
| 台灣 | $20 | $24 | $30 | $36 | $50 |
| UAE | $30 | $36 | $48 | $60 | $82 |
| Saudi Arabia | $30 | $36 | $48 | $60 | $82 |
| 以色列 | $30 | $36 | $48 | $60 | $82 |
| 墨西哥 | $32 | $38 | $50 | $62 | $88 |
| 巴西 | $34 | $40 | $54 | $68 | $94 |
| 智利 | $34 | $40 | $54 | $68 | $94 |
| 土耳其 | $30 | $36 | $48 | $60 | $84 |
| South Africa | $34 | $40 | $54 | $68 | $96 |
| 菲律賓 / 馬來西亞 / 泰國 / 越南 / 印尼 | $22 | $26 | $34 | $42 | $58 |
| All Other Countries | $35 | $42 | $58 | $72 | $98 |
K-Packet (Korea Post) – 預估費用 (美元)
最適合較輕的包裹。典型最大重量：2 公斤. Tracking updates may be less frequent than express services.
| 目的地 | 0.25 kg | 0.5 kg | 1 公斤 | 2 公斤 |
|---|---|---|---|---|
| United States | $10 | $14 | $24 | $40 |
| 加拿大 | $11 | $16 | $26 | $42 |
| 英國 | $11 | $16 | $26 | $42 |
| 德國 / 法國 / 義大利 / 西班牙 / 荷蘭 / 比利時 | $11 | $16 | $26 | $42 |
| Nordics (SE/DK/NO/FI) | $12 | $18 | $30 | $46 |
| Australia / New Zealand | $10 | $15 | $26 | $44 |
| Japan | $7 | $10 | $18 | $30 |
| 新加坡 / 香港 / 台灣 | $8 | $12 | $20 | $32 |
| 阿拉伯聯合大公國 / 沙烏地阿拉伯 / 以色列 | $12 | $18 | $30 | $48 |
| 墨西哥 / 巴西 / 智利 | $13 | $20 | $34 | $52 |
| 菲律賓 / 馬來西亞 / 泰國 / 越南 / 印尼 | $9 | $13 | $22 | $36 |
| All Other Countries | $14 | $22 | $38 | $58 |
Which Rate Applies?
- 結帳時顯示即時價格來自我們合作的運輸公司，根據您的地址/重量/體積；該即時價格將覆蓋上表。
- FedEx 可能適用偏遠地區 or 燃料 surcharges. K-Packet is limited to lighter parcels (usually ≤ 2 kg).
- 運輸時間為預估值，不包括處理時間和任何海關延誤。
關稅和稅款
客戶需負責其國家／地區收取的任何進口關稅／稅款。對於歐盟訂單，增值稅會在結帳時根據以下規定收取IOSS system to help speed up delivery.
Last updated: September 8, 2025 (KST)
