Returns + Exchanges

Return & Refund Policy

We want you to be happy with your order. EmpressKorea ships internationally from South Korea, so please review your size, color, and product details carefully before checkout.

Eligibility for Return

• Requests must be made within 7 days of receiving your order.
• Items must be unused, unwashed, and returned with original tags and packaging.
• All returns must be approved in advance through the Return Center.

Non-returnable Items

• Change of mind, ordering the wrong size/color/variant, or finding a lower price elsewhere, except where a statutory right applies.
• Food, baby, health, and personal-care items, including cosmetics and formula, once opened or with broken safety seals.
• Used, washed, customer-damaged, incomplete, or marked non-returnable sale/clearance items.
• Requests made after the eligibility window without an applicable statutory right.

Damaged, Defective, or Wrong Items

Submit a Return Center request within 7 days with clear photos. We will review the evidence and provide the eligible resolution and instructions.

How to Start a Return

1. Submit the order number, reason, and requested photos in the Return Center.
2. Wait for approval and return instructions.
3. If approved, ship the item in its original condition within 7 days. Return shipping is the customer’s responsibility unless the approved resolution states otherwise.

Note: Items sent without prior approval and COD returns cannot be accepted.

Refunds

After inspection, approved refunds are processed to the original payment method within 10 business days. Bank posting time may be longer.

Actual outbound shipping, return shipping, and duty/tax/clearance amounts already remitted or otherwise nonrecoverable may be deducted or excluded from the refund where permitted. We will not deduct a duplicate or unsupported customs charge. Applicable statutory rights remain unaffected.

Customs & Delivery Refusal

The checkout and order confirmation show whether import charges were prepaid. For DDU/DAP orders, the recipient must complete destination clearance and pay applicable charges. If a DDU parcel is refused or returned because clearance was not completed, the product refund—if the parcel returns in resalable condition—may be reduced by actual outbound shipping, return shipping, and nonrecoverable carrier/customs charges.

For a DDP or IOSS order, you should not be asked to pay the same prepaid charge again. If that happens, contact us with the order number and carrier notice before paying so we can review a possible duplicate assessment. These terms do not limit rights that cannot be excluded by law.

Exchanges

Follow the return process and place a new order once the return is approved.

Lost or Delayed Packages

If tracking is delayed or shows delivered but the parcel is missing, submit the details through our contact page so we can help verify the carrier record and available claim process. Statutory rights remain unaffected.

European Union Cooling-off Period

If your order is delivered to an EU country, applicable law may provide a 14-day cooling-off right. Returned items must be unused, with tags and original packaging, and proof of purchase is required. Hygiene and other legal exceptions still apply.

Start Your Return

Questions? Use our contact page.