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Empress Korea / Customer care

Refund & Return Request

Last updated July 3, 2026

Refund & Return Request

Complete the form below to request a refund or return.

1 Select Order
2 Select Items
3 Reason
4 Submit

Sign in to request a return

Returns are connected to your account. Sign in with the email you used at checkout — with your passkey or a one-time code — and your eligible orders will appear here, ready to select.

Sign in
Order
Date
Customer
Total

Select the items you want to return:

Please note: We can only accept return requests for items that arrived damaged, defective, incorrect, or not as described. Requests due to a change of mind (item no longer wanted) cannot be accepted. Customs issues are also not eligible: completing import clearance and paying any duties or taxes is the recipient's responsibility, and packages refused, not cleared, or disposed of by customs cannot be refunded.

Minimum 2 photos required:

  1. Photo of the shipping packaging (box/envelope with label)
  2. Photo of the product showing the issue/condition
📷
Click to upload or drag and drop
JPG, PNG or WebP (max 5MB each, up to 5 photos)

Return Shipping Agreement

Please read and acknowledge the following before submitting:

✓

Request Submitted!

Thank you for your submission. We will review your request and get back to you within 1-2 business days.

Your request number:

A confirmation email has been sent to your email address.