FAQ v2 – EmpressKorea

Q: How do I return an item?

To return an item, contact us at support@empresskorea.com with your order number. We will provide return instructions and a return address. Items must be unused and in original packaging.

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Shopping Information

How do I find a product?

You can use our search bar at the top of the page to search for specific products or browse through our categories.

Can I save products to my wishlist?

Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.

How do I know if a product is in stock?

Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.

Can I purchase products as a guest?

Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club, Apple Pay, Google Pay, and Klarna (Buy now, pay later).

Is my payment information secure?

Yes. All payments are processed through Stripe with PCI-DSS Level 1 encryption and 3D Secure authentication. We never store your card details on our servers.

Can I use a coupon code?

Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.

What happens if my payment fails?

If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order Returns

What is your return policy?

We offer a 14-day return policy from the date of delivery. Items must be unused and in their original packaging with all tags attached.

How do I return an item?

To return an item, contact us at [email protected] with your order number. We will provide return instructions and a return address. Items must be unused and in original packaging.

Who pays for the return shipping?

The customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in those cases, we cover the return shipping.

Can I exchange an item?

We do not offer direct exchanges. Please return the original item for a refund, then place a new order for the desired item or variation.