Help Desk
Ask us anything you need—please note we do not accept business proposals.
Refund or return?
Please don’t use this contact form for those — they are handled in our dedicated center, where you attach your order number and photos. Every request is reviewed within 1–2 business days.
Open Refund & Return Center →For everything else, write to us below
Business & customer support
EmpressKorea is operated by Empress Korea, based in South Korea. Payments are collected by Empress Korea LLC (Wyoming, USA).
Email: support@empresskorea.com
Phone: +1 (888) 454-1868 (toll-free, US)
Support hours: Monday–Friday, 9:00–18:00 KST (UTC+9); replies within 1–2 business days
Registered business address: Empress Korea LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA (mailing address only — not a store or returns address)
