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Empress Korea / Customer care

About Us

Last updated October 19, 2026

About Empress Korea

A South Korean online retailer of Korean beauty, wellness and lifestyle products, serving customers worldwide since 2012.

Company Overview

Empress Korea is a registered South Korean business (business registration no. 105-25-49733) that sources products from Korean brands and manufacturers and ships them to customers around the world. Our online store, empresskorea.com, has been in continuous operation since 2012. Sourcing, quality control, warehousing, order fulfillment and customer support are all managed by our team in South Korea.

Online since2012 (empresskorea.com)
Headquarters and fulfillmentSouth Korea
BrandsMore than 2,500 Korean brands
CatalogMore than 16,000 selected products
ShippingWorldwide, to more than 70 countries
International paymentsEmpress Korea LLC (Wyoming, USA), via Stripe

Our History

  • 2012 — Launched empresskorea.com to sell Korean products to international customers online.
  • Operations in South Korea — Based our operations in South Korea to buy directly from Korean brands and distributors and ship from our own fulfillment base.
  • 2026 — Registered Empress Korea LLC in Wyoming, USA, used solely to process international card payments for our Korean business.

Why Customers Choose Empress Korea

  • Over 2,500 Korean brands — From established K-beauty houses to small Korean labels, our catalog covers more than 2,500 brands across beauty, wellness, food and lifestyle.
  • Products you cannot easily find elsewhere — Many of the items we carry are sold mainly inside Korea and are not offered by large international marketplaces. We bring them to you directly from Korean sources.
  • Selected, not bulk — We are not a bulk wholesaler or a clearance outlet. Every product is chosen by our team in Korea for quality, authenticity and real demand, rather than listed by the thousand from a supplier feed.
  • Current products, not old stock — We source current production from brands and official distributors in Korea. We do not sell aged warehouse inventory, discontinued leftovers or clearance lots, so you receive up-to-date formulas and packaging with proper shelf life.
  • Responsibility to the end — We stay with every order from purchase to delivery and beyond: tracked shipping from Korea, duty handling where available, and a direct resolution if anything arrives damaged, defective or incorrect.

Our Commitments

  • Authentic products — Genuine products obtained only through legitimate Korean supply channels.
  • Clear pricing — Product prices, shipping costs and any duties we collect are shown at checkout before you pay.
  • Secure payment — Card payments are processed by Stripe; we never see or store your full card number.
  • Accountable service — Problems are resolved by our own team under our published Returns & Exchanges policy.

Frequently Asked Questions

Where is the company based?
Empress Korea is a South Korean business. Management, sourcing, fulfillment and customer support are carried out in South Korea, and every order ships from Korea. Empress Korea LLC is a US-registered entity used only for international payment processing; it holds no office, staff or stock.

Where do you ship from?
All orders ship from our fulfillment base in South Korea.

What do you sell?
Korean skincare, cosmetics, hair and body care, health and wellness products, food and lifestyle goods from Korean brands.

Business Information

Store operator and seller: Empress Korea, Republic of Korea

Business registration no.: 105-25-49733

Sourcing, fulfillment and support: South Korea

Payments collected by: Empress Korea LLC (Wyoming, USA)

Contact: Contact page

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (KST)