BAG TO BASICS Chloe bag- Cocoa
Unlike others who buy outdated, bulk items from trade shows, we, as proud Koreans, source directly from Korean manufacturers. We are not a foreign-operated site or a platform for third-party sellers like Amazon or Coupang. Every product we offer is personally selected and supplied by us, ensuring freshness, quality, and authenticity.
For over 14 years, we have been committed to delivering unparalleled quality and trust, setting ourselves apart from discount stores or platforms offering uncertain products. As a directly managed business, we focus on providing excellence and craftsmanship, not low prices. Our mission is clear: to serve those who value luxury, authenticity, and reliability above all else.
We are fully committed to ensuring the authenticity of all our products. In the unlikely event that any product you receive is found to be non-authentic, we will offer a full refund with no questions asked, as part of our dedication to your satisfaction and trust.
Our team is proudly 100% Korean, and we personally stand behind the quality of every product we offer. Each item is a reflection of our dedication to excellence and our commitment to delivering only the best to our customers.
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People looking for this productBAG TO BASICS Chloe bag- Cocoa
Shipping
* Post office economy takes 8 to 16 business days, FedEx and UPS typically 2 to 5 business days to most countries after shipping started. For Empress Korea products take a week for the United States and 14 days for delivery to the rest of the world.
* Please note that delivery times may be affected by factors outside our control, such as customs delays or local transportation issues.
* Additionally, please note that once the package has been shipped, we are not responsible for any delays caused by the shipping company.
* We recommend that you contact the shipping company directly for any inquiries related to your package's delivery status.
* Please note that certain countries or regions may not be eligible for shipping of specific items.
* When you add an item to your cart, the website will automatically notify you if the item can be shipped to your location.
* Kindly note that we are unable to deliver to P.O. Box, APO, FPO, or DPO addresses.
CUSTOMS & IMPORT DUTY
PRODUCT DETAILS
Exceptional Material Quality
Our product is crafted from premium artificial leather, meticulously designed to replicate the feel and appearance of natural leather. This high-grade material ensures both durability and a sophisticated look, making it an ideal choice for those who appreciate the elegance of leather without the ethical concerns.
Natural Characteristics
Please note that due to the inherent properties of the fabric, you may observe natural wrinkles and creases. These are not flaws but rather characteristic features of the material that enhance its authentic appeal. We strive to maintain the highest quality in our products, and these aspects are a testament to their natural-like appearance.
Exchange and Return Policy
We want to ensure your complete satisfaction with our products. However, it's important to understand that if you wish to exchange or return the item due to the aforementioned natural characteristics, round-trip shipping costs will be your responsibility. This policy helps us maintain fairness and efficiency in our operations.
Freshness Guarantee
Each item is treated with a special process to minimize the unique scent often associated with new fabric. While we ensure that your product is deodorized before dispatch, in rare cases, some scent may linger. If this occurs, we recommend storing the product in a well-ventilated area for 1-2 days to naturally dissipate any remaining odor, ensuring a fresh and pleasant experience.
Premium Packaging
In our commitment to delivering excellence, all "Back to Basics" products are carefully packaged in a dust bag. This thoughtful packaging is designed to protect your purchase during shipping and handling, ensuring that it arrives in immaculate condition, ready for you to enjoy.
Our dedication to quality, combined with these thoughtful details, makes our artificial leather products a luxurious yet responsible choice for the discerning consumer.
SHIPPING & RETURNS
Shipping and Delivery Information
Empress Korea is an authorized retailer and an officially registered company in Korea.
- All parcels shipped by Empress Korea originate from Korea and are subject to international shipping guidelines. However, Print-on-Demand (POD) products are shipped from the United States.
- Delivery times for Empress Korea products typically range from 2 to 5 business days, excluding 3 to 5 processing days when using FedEx or UPS. However, delivery times may vary depending on country-specific conditions.
- Post office economy shipping usually takes 8 to 16 business days. For Empress Korea products, production begins after ordering, and shipping to the United States typically takes a week, while delivery to other regions may take 15 to 30 days.
- Please note that delivery times may be affected by factors outside of our control, such as customs delays or local transportation issues.
- Once the package has been shipped, we are not responsible for any delays caused by the shipping company.
- We recommend contacting the shipping company directly for inquiries related to your package's delivery status.
- Some countries or regions may not be eligible for shipping specific items. When you add an item to your cart, the website will automatically notify you if the item can be shipped to your location.
- We cannot deliver to P.O. Box, APO, FPO, or DPO addresses.
- Empress Korea is not responsible for unclaimed parcels. If a parcel is returned to us because it was unclaimed, refused, or due to customs issues, we do not issue a refund or reship the item.
- Failed deliveries due to incorrect addresses, customs clearance issues, or local postal service mishandling will not be eligible for refunds.
- Customers are responsible for any customs duties or import taxes incurred. We recommend checking with your local customs office for details. Empress Korea does not provide refunds if customs refuses to clear your order.
- In case of disputes, Empress Korea’s decision shall be final and conclusive.
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