• Some countries may restrict the import of cosmetic goods depending on their policies, and issues that may arise are the responsibility of the recipient. Customers are also fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.
• Delays or customs duty charges. If your package is returned to us by your country customs, we don't issue any refund. However, we offer store credit excluding shipping charges.
POSSIBLE DELAYS / UNCLAIMED PARCELS / FAILED DELIVERY
• Please note, there may be extra customs clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated time.
• empresskorea.com is not responsible for unclaimed parcels. If the parcel is returned to empresskorea.com because it was unclaimed, we don't issue any refund.
• Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country's postal service will not be considered for a refund. empresskorea.com is not responsible for post parcels once it leaves Korea.
Empress Korea is an authorized retailer and an official registered company in Korea.
* All parcels shipped by Empress Korea originate from Korea and are subject to international shipping guidelines.
* Delivery times typically range from 2 to 5 business days, K-Packet delivery usually takes 8 to 16 days. although some countries may experience longer delivery times depending on country-specific situations. If you want to use K-Packet the limit of K-packet is 2 kg. If you want to buy a lot, divide the order into several parts.
* Please note that delivery times may be affected by factors outside of our control, such as customs delays or local transportation issues.
* Additionally, please note that once the package has been shipped, we are not responsible for any delays caused by the shipping company.
* We recommend that you contact the shipping company directly for any inquiries related to your package's delivery status.
* Please note that certain countries or regions may not be eligible for shipping of specific items.
* When you add an item to your cart, the website will automatically notify you if the item can be shipped to your location.
* Kindly note that we are unable to deliver to P.O. Box, APO, FPO, or DPO addresses.
* Delays or customs duty charges. If your package is returned to us by your country customs, we don't issue any refund.
* In case of change-of-mind returns, we don't accept refunds.
* Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country's postal service will not be considered for a refund. empresskorea.com is not responsible for post parcels once it leaves Korea.
* In the event of a dispute, Empress Korea's decision shall be final and conclusive.