FAQs
FAQs
Shipping
How much is shipping?
Shipping costs depend on the item you've ordered and the country where it's being delivered. You can check shipping rates on the cart page when you add items to cart.
When will my order arrive?
Korea post delivery usually takes 7 to 10 business days. K-packet takes 8 to 16 business days, UPS typically 2 to 5 business days to most countries.
Can I track my order?
Yes. We'll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you'll receive a tracking reference which you can use to check the progress of your order online.
What happens if my package is missing/stolen/damaged?
We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. At this time, we are not responsible for lost/stolen packages.
Failed delivery attempt. Why it happens and what to do?
A failed delivery attempt means that the courier driver tried to deliver a parcel to a customer, but the delivery was not successful. In most cases, you will find a note left by the driver notifying you about the failed delivery. An attempted delivery will also be visible in the online tracking system of your logistics service provider. There are three most common reasons for an unsuccessful delivery attempt:
- The receiver was absent, meaning there was no one at the address to receive the parcel.
- The delivery address was incorrect/incomplete. This does not necessarily mean that you wrote down the wrong address. It can be that the instructions were unclear or that some details were missing.
- The courier could not access the delivery location.
In this case, we don't accept any return or refund.
Refunds & Returns
How can I get my refund?
When you refund items, you will receive your money to your payment method. If you get a refund because we don't have the items you ordered, sometimes you would receive it with points the same original amount. Store credit is expressed in USD. You can use it with confidence as it is refunded at the best exchange rate.
Do you ship internationally?
Yes, we ship internationally.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we'll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Can I return or exchange an item?
You can absolutely return your item to us, within 7 days after receiving it, as long as it's undamaged, unused and contained in its original packaging.
How to use?
I don't remember password or email.
You can find on the login page. We do not know the customer's password. The customer must create a new password. If you don't remember email address please contact us with messenger or empresskoreashop@gmail.com.
Checkout page currency.
Our company is a registered Korean company. By company policy, we process all orders in US Dollar. While your cart is currently displayed in your home currency, you will checkout using USD at the most current exchange rate.
If you have further questions. Send email or use chat.
How to earn your points
Spending your hard-earned points is easy! Simply apply your points for a discount at checkout!
Accumulate points by executing these missions
100 points
Sign Up
100 points
Place Order
100 points
Follow Instagram
100 points
Share Facebook link
100 points
Like Facebook page
100 points
Sign up newsletters
500 points
Birthday reward
100 points
Follow TikTok
Be Kind to Your Mind Question & Answer
All Your Questions are in A document, in question and answer format, that introduces newcomers to a topic or answers common questions.
You can join the Loyalty Program by signing up on our website or through our mobile app. Registration is free and simple: just provide your name, email, and create a password. You'll start earning points immediately after your first purchase.
Earn points every time you shop with our shop. For every dollar spent, you earn one point. Additional points can be earned through special promotions, seasonal offers, and by purchasing selected items. Stay updated with our newsletters for more opportunities to earn.
Redeem your points directly at checkout on our website, mobile app, or in-store. You can apply your points for discounts on purchases, exclusive products, or special rewards. Simply choose the number of points you wish to redeem and apply them to your purchase.
Yes, our Loyalty Program has three levels: Bronze, Silver, Gold, and Platinum. Bronze members enjoy basic benefits such as earning points on purchases. Silver members, achieved after earning 5000 points, Gold members, achieved after earning 10000 points, get additional perks like free shipping and exclusive sale access. Platinum members, who reach 20000 points, enjoy all previous benefits plus special gifts, early access to new products, and a personal shopping assistant.