Welcome to Empress Korea
 We ship worldwide
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 Our items are unique, hand-picked

Delivery & Returns

Shipping

* All parcels shipped by Empress Korea originate from Korea and are subject to international shipping guidelines.
* Delivery times typically range from 6 to 12 business days, although some countries may experience longer delivery times depending on country-specific situations. K-Packet delivery usually takes 8 to 16 days. In the case of K-Packet, we offer cheap shipping at the expense of long days. However, the maximum deliverable weight is 2 kg and is limited to some countries.
Therefore, if you want to use this service for bulk shipping, we recommend that you pay in multiple installments. Please note that 400g of packaging box and subsidiary materials are added to each delivery.
* Please note that delivery times may be affected by factors outside our control, such as customs delays or local transportation issues.
* Additionally, please note that once the package has been shipped, we are not responsible for any delays caused by the shipping company.
* We recommend that you contact the shipping company directly for any inquiries related to your package's delivery status.
* Please note that certain countries or regions may not be eligible for shipping of specific items.
* When you add an item to your cart, the website will automatically notify you if the item can be shipped to your location.
* Kindly note that we are unable to deliver to P.O. Box, APO, FPO, or DPO addresses.

CUSTOMS & IMPORT DUTY

    • Some countries may restrict the import of cosmetic goods depending on their policies, and issues that may arise are the responsibility of the recipient. Customers are also fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.
    • Delays or customs duty charges. If your package is returned to us by your country customs, we don't issue any refund. However, we offer store credit excluding shipping charges.
POSSIBLE DELAYS / UNCLAIMED PARCELS / FAILED DELIVERY
    • Please note, there may be extra customs clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated time.
    • empresskorea.com is not responsible for unclaimed parcels. If the parcel is returned to empresskorea.com because it was unclaimed, we don't issue any refund.
    • Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country's postal service will not be considered for a refund. empresskorea.com is not responsible for post parcels once it leaves Korea.

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You can join the Loyalty Program by signing up on our website or through our mobile app. Registration is free and simple: just provide your name, email, and create a password. You'll start earning points immediately after your first purchase.

Earn points every time you shop with our shop. For every dollar spent, you earn one point. Additional points can be earned through special promotions, seasonal offers, and by purchasing selected items. Stay updated with our newsletters for more opportunities to earn.

Redeem your points directly at checkout on our website, mobile app, or in-store. You can apply your points for discounts on purchases, exclusive products, or special rewards. Simply choose the number of points you wish to redeem and apply them to your purchase.

Yes, our Loyalty Program has three levels: Bronze, Silver, Gold, and Platinum. Bronze members enjoy basic benefits such as earning points on purchases. Silver members, achieved after earning 5000 points, Gold members, achieved after earning 10000 points, get additional perks like free shipping and exclusive sale access. Platinum members, who reach 20000 points, enjoy all previous benefits plus special gifts, early access to new products, and a personal shopping assistant.

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