Welcome to Empress Korea
 We ship worldwide
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 Our items are unique, hand-picked

FAQs

About Our Products and Shipping

Where are your products made?
All our products are exclusively made in South Korea, showcasing the quality and innovation our country is known for.
From where do you ship your products?
We directly ship all our products from South Korea. This ensures that every item you purchase is authentic and delivered to you in the best condition. Empresskorea's own brand products are shipped from the United States and other countries.
Is your company officially registered in South Korea?
Yes, our company is officially registered in South Korea. We adhere to all local laws and regulations to provide our customers with a reliable and trustworthy shopping experience.
Who operates the company?
Our company is proudly operated by a team of dedicated Koreans. We are committed to offering our customers the best of Korea's products and services.
Can I cancel my order?
Orders generally cannot be canceled as per our policy. Additionally, requests for cancellations due to a simple change of mind cannot be accommodated because the processing has already started, and we have paid the producer, which incurs a loss.

Shipping

How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You can check shipping rates on cart page when you add items to cart.
When will my order arrive?

Post office economy takes 8 to 16 business days, FedEx and UPS typically 2 to 5 business days to most countries after shipping started. For Empress Korea products, production begins after ordering, so it takes a week for the United States and 15 to 30 days for delivery to the rest of the world.

Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference, which you can use to check the progress of your order online. Or you can track your order in this link. https://empresskorea.com/apps/parcelpanel
What happens if my package is missing/stolen/damaged?

We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. At this time, we are not responsible for lost/stolen packages.

Failed Delivery Attempt. Why It Happens and What To Do?
If a delivery fails due to absence, incorrect address, or inaccessible location, do not contact us. For K-packet and Korean Post, visit your nearest post office with your tracking number. For FedEx or UPS contact their nearest office. No returns or refunds for failed deliveries.

Refunds & Returns

How can I get my refund?

If an item has already been shipped, it will be refunded as store credit once returned. If the cancellation occurs before shipping, the refund is issued to the original payment method. In special cases, or if the customer prefers, refunds can also be issued as store credit. Store credit is a type of refund issued by the store that can be used towards future purchases. It's often represented as a monetary value and is stored in your account with the store. This credit is used just like cash on future orders and is typically offered when a return or compensation is processed..

Do You ship Internationally?
Yes, we ship internationally, excluding China, Belarus, Spain, and Korea, via FedEx, UPS and Korea Post (including K-packet and Korea Post services).
How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Can I return or exchange an item?

You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging . We do not accept cancellations or returns due to change of mind.

How to use?

I don't remember password or email.
You can find on the login page. We do not know the customer's password. The customer must create a new password. If you don't remember email address please contact us with messenger or service@empresskorea.com
Checkout page currency.
Our company is a registered Korean company. By company policy we process all orders in US Dollar. While your cart is currently displayed in Your home currency you will checkout using USD. at the most current exchange rate.
What is IOSS?
This system is part of the EU's VAT e-commerce package designed to simplify the VAT obligations for companies that carry out cross-border sales of goods and services (mainly online) to consumers located in the EU.
How to change my information?
When you first log in, you can see the account page where you can view your information. There you can register and edit your address or other information.

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