Korea post delivery usually takes 7 to 10 business days. K-packet takes 8 to 16 business days, UPS typically 2 to 5 business days to most countries.

We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. At this time, we are not responsible for lost/stolen packages.

When you refund items you will receive your money to your payment method. If you get a refund because we don't have the items you ordered sometimes you would receive it with points the same original amount. Store credit is expressed in USD. You can use it with confidence as it is refunded at the best exchange rate. .

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging . We do not accept cancellations or returns due to change of mind.