Lucas Monroe from Los Angeles, USA (verified owner)–
I recently got my hands on the TIAM Snail & Azulene Low pH Cleanser, and it’s quickly become a favorite in my skincare routine! Living in sunny Los Angeles means frequent exposure to environmental stressors. This cleanser worked wonders without leaving any tightness afterward; instead, it feels like I’ve infused moisture into my face after cleansing! The soothing effects of guaizulene and snail mucin played perfectly for calming minor redness from everyday wear. I appreciate how effortlessly balanced my skin’s natural oils remained throughout the day while keeping everything squeaky clean yet soft — an authentic embodiment of gentle care.
Rated 4 out of 5
Sophia Trudeau from Toronto, Canada –
I wasn’t entirely convinced at first. I’ve tried many cleansers that claim to be gentle, yet my skin still ends up feeling tight and stripped post-wash. However, after using the TIAM Snail & Azulene Low pH Cleanser for a couple of weeks now in Toronto’s fluctuating weather conditions, I must say it has turned things around remarkably! The consistency is luxurious without being overly rich; more like an embrace rather than a cleanse. Even on days when irritation shows its ugly face—thanks to winter air or hormonal imbalances—the formulation effectively soothed any redness without leaving me parched afterwards.
Rated 5 out of 5
Sofía Montalvo from Ciudad de México, México –
Desde que probé el limpiador TIAM, mi piel se siente tan fresca y suave. Ideal para mis días calurosos en Ciudad de México; me encantan sus ingredientes naturales que dejan una sensación sin irritación.
Rated 5 out of 5
Kiara Mehta from Udaipur, India (verified owner)–
After just one wash, my face felt like it had kissed a gentle morning dew! Goodbye to harsh scrubs; hello, radiant softness!
Rated 5 out of 5
Emily from Toronto, Canada –
This cleanser is a game changer! My skin feels clean yet hydrated after each use. Highly recommend for anyone with sensitive skin.
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退貨 + 換貨
Return & Refund Policy
We want you to be satisfied with your purchase. Please read our return and exchange policy carefully before ordering.
Eligibility for Return
You may request a return within 7 days of receiving your order.
All clothing, hats, and accessory products are not eligible for exchanges or refunds due to size, color, or change of mind.
Items must be unused, unwashed, with original tags and packaging.
Returns must be approved in advance by our support team via email.
Non-returnable Items
Used, damaged, or incomplete items.
Items returned after 7 days without prior approval.
Sale or clearance items marked non-returnable.
Orders returned due to unpaid customs duties or refusal to accept delivery.
How to Start a Return
Email us at [email protected] with your order number and reason for return.
Wait for return approval and return instructions.
Ship the item in original condition to the return address below within 7 days:
Return Address: 606 Kaiser, 12 Buheungbuk-ro, Bupyeong-gu, Incheon, Republic of Korea
Note: Items sent without approval will not be accepted. We do not accept COD (Cash on Delivery) returns.
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 10 business days. Refunds will be made to your original payment method. Please allow additional time for your bank to complete the process.
Exchanges
If you wish to exchange an item for a different size or product, please follow the return process and place a new order once your return is approved. Credit may be issued for future use if a suitable size is unavailable.
Damaged or Incorrect Items
If you receive a defective or wrong item, contact us immediately with photos and details so we can assist you.
Shipping & Lost Packages
We are not responsible for lost, stolen, or delayed shipments once handed over to the carrier. If your tracking number shows “delivered” but you did not receive it, please file a claim with the shipping provider.
Customs & Duties
Buyers are responsible for customs duties, import taxes, or clearance issues in their country. We do not offer refunds for rejected or returned packages due to unpaid duties or refusal to accept the order.
European Union Cooling-off Period
If your order is shipped to an EU country, you have the right to cancel or return your order within 14 days of receipt for any reason. Returned items must be unused, with tags, and in original packaging. You’ll also need the receipt or proof of purchase.
If you have any questions, feel free to contact us: Email: [email protected]
Lucas Monroe from Los Angeles, USA (verified owner) –
I recently got my hands on the TIAM Snail & Azulene Low pH Cleanser, and it’s quickly become a favorite in my skincare routine! Living in sunny Los Angeles means frequent exposure to environmental stressors. This cleanser worked wonders without leaving any tightness afterward; instead, it feels like I’ve infused moisture into my face after cleansing! The soothing effects of guaizulene and snail mucin played perfectly for calming minor redness from everyday wear. I appreciate how effortlessly balanced my skin’s natural oils remained throughout the day while keeping everything squeaky clean yet soft — an authentic embodiment of gentle care.
Sophia Trudeau from Toronto, Canada –
I wasn’t entirely convinced at first. I’ve tried many cleansers that claim to be gentle, yet my skin still ends up feeling tight and stripped post-wash. However, after using the TIAM Snail & Azulene Low pH Cleanser for a couple of weeks now in Toronto’s fluctuating weather conditions, I must say it has turned things around remarkably! The consistency is luxurious without being overly rich; more like an embrace rather than a cleanse. Even on days when irritation shows its ugly face—thanks to winter air or hormonal imbalances—the formulation effectively soothed any redness without leaving me parched afterwards.
Sofía Montalvo from Ciudad de México, México –
Desde que probé el limpiador TIAM, mi piel se siente tan fresca y suave. Ideal para mis días calurosos en Ciudad de México; me encantan sus ingredientes naturales que dejan una sensación sin irritación.
Kiara Mehta from Udaipur, India (verified owner) –
After just one wash, my face felt like it had kissed a gentle morning dew! Goodbye to harsh scrubs; hello, radiant softness!
Emily from Toronto, Canada –
This cleanser is a game changer! My skin feels clean yet hydrated after each use. Highly recommend for anyone with sensitive skin.