If you wish to exchange an item for a different size or product, please follow the return process and place a new order once your return is approved. Credit may be issued for future use if a suitable size is unavailable.
損壞或不正確的物品
If you receive a defective or wrong item, contact us immediately with photos and details so we can assist you.
Buyers are responsible for customs duties, import taxes, or clearance issues in their country. We do not offer refunds for rejected or returned packages due to unpaid duties or refusal to accept the order.
歐盟冷靜期
If your order is shipped to an EU country, you have the right to cancel or return your order within 14 days of receipt for any reason. Returned items must be unused, with tags, and in original packaging. You’ll also need the receipt or proof of purchase.
If you have any questions, feel free to contact us: Email:[email protected]
Emma from Berlin, Germany –
Absolutely love this mask! It soothes my skin and leaves it feeling refreshed. Perfect for sensitive skin types like mine.