Returns + Exchanges

You may exchange products sold by empresskorea.com upon pre-approval of Empress Korea in case that defect is found. Size exchange is possible and in case the customer finds no size fits credit will be granted. Credits can be applied on the next purchase and deducted from the total amount. In all circumstances refund is not possible except that your ordered item is sold out. If you decide to return you have to send a return message to us or call our office in 7 days from the time you have received and send back the item you wish to return with its original condition and still in 7 days, otherwise return will be declined. In the event of a dispute, Empress Korea’s decision shall be final and conclusive.

We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. At this time, we are not responsible for lost/stolen packages. In the event of a dispute, Empress Korea’s decision shall be final and conclusive.

Non-exchangeable items

• Products 7 days after you received them.
• Any product that is not in its original condition, but is damaged, lost its tag or is missing parts.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@empresskorea.com. Please note that returns will need to be sent to the following address:
Bupyeong-gu, Incheon
A: 606 Kaiser, 12 Buheungbuk-ro, Republic of Korea

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@empresskorea.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Any product that is not in its original condition, but is damaged, lost its tag or is missing parts.
• Any product that has been used.
• Any discount, clearance, or sales product that empresskorea.com has already stated is non-returnable.
• Delays, Customs Duty Charges, or Refusal of Receipt: If your package is returned to us by your country’s customs or due to refusal of receipt for any reason, no refund will be issued.
• In case of change-of-mind returns, we don’t accept refunds.
• Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country’s postal service will not be considered for a refund. empresskorea.com is not responsible for post parcels once it leaves Korea.

We recommend that you check any potential duties or taxes that may apply in your country. If your problem is related to customs in your country, our support cannot completely solve your problem. You must pay customs duties. This is compulsory, and please understand that there will be no refund if the product is returned due to this. We are not responsible and do not refund if your country’s custom office refuses to clear your order.

In the event of a dispute, Empress Korea’s decision shall be final and conclusive.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@empresskorea.com.

Exchange Procedures

1. Click the Returns center at the bottom of the Homepage.
2. Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.
3. Pack the returned products with the original labels and tags still attached in their original packaging. Put your Order Number in a box so that we can expedite your request.
4. We cannot accept COD returns & In case of change-of-mind returns.
5. You can earn compensation credits on our website toward to redeem your next purchase.

Email: support@empresskorea.com