Ceramide & Cholesterol: Strengthen the skin’s moisture barrier and provide essential protection.
High-Purity Retinol for Maximum Effectiveness
Hydroxypinacolone Retinoate: A next-generation retinol complex that combines Retinoic Acid, Hydroxy Pinacolone Retinoate, and Pinacol for a true retinol experience.
How to Use RETI-A Essence
For Retinol Beginners:
After evening cleansing, at the final step of your skincare routine, apply a grain-sized amount of essence to your face.
If tolerated for 2-3 weeks, increase the amount to a pea-sized amount.
For Retinol Experienced Users:
Apply a pea-sized amount after evening cleansing.
After 2-3 weeks, layer a grain-sized amount on areas needing intensive care.
For Advanced Retinol Users:
Choose the appropriate essence concentration, and apply a pea-sized amount.
Use it every three days for two weeks, then every two days for another week, and finally daily based on your skin’s tolerance.
Selecting the Right RETI-A Essence for You
Cica Reti-A Cream: Ideal for beginners.
Cica Reti-A Essence 0.3%: For those ready to begin serious retinol care.
Cica Reti-A Essence 0.5%: For skin needing elasticity restoration.
Cica Reti-A Essence 0.7%: For those seeking potent retinol benefits.
Important Usage Tips
Start Slowly: Introduce retinol gradually to minimize irritation.
Avoid Combining with Acidic Products: Don’t use with high concentrations of vitamin C, AHA, or BHA.
Be Gentle: Avoid scrubs or devices that could irritate the skin.
Monitor for Irritation: If irritation occurs, reduce usage frequency or discontinue.
Protect from Light & Heat: Always store in a cool place and use sunscreen during the day.
CICA RETI-A Line
CICAHYALON™ Technology: Combines Hydroxypinacolone Retinoate with Bakuchiol for effective skin care.
Application Tip: During the essence stage, apply a pea-sized amount to your entire face, allowing it to fully absorb. Initial use may cause redness, stinging, or flaking—these are normal and will subside as your skin adapts. Always follow the provided instructions for best results.
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Returns + Exchanges
Return & Refund Policy
We want you to be satisfied with your purchase. Please read our return and exchange policy carefully before ordering.
Eligibility for Return
You may request a return within 7 days of receiving your order.
Items must be unused, unwashed, with original tags and packaging.
Returns must be approved in advance by our support team via email.
Non-returnable Items
Used, damaged, or incomplete items.
Items returned after 7 days without prior approval.
Sale or clearance items marked non-returnable.
Orders returned due to unpaid customs duties or refusal to accept delivery.
How to Start a Return
Email us at [email protected] with your order number and reason for return.
Wait for return approval and return instructions.
Ship the item in original condition to the return address below within 7 days:
Return Address:
606 Kaiser, 12 Buheungbuk-ro,
Bupyeong-gu, Incheon,
Republic of Korea
Note: Items sent without approval will not be accepted. We do not accept COD (Cash on Delivery) returns.
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 10 business days. Refunds will be made to your original payment method. Please allow additional time for your bank to complete the process.
Exchanges
If you wish to exchange an item for a different size or product, please follow the return process and place a new order once your return is approved. Credit may be issued for future use if a suitable size is unavailable.
Damaged or Incorrect Items
If you receive a defective or wrong item, contact us immediately with photos and details so we can assist you.
Shipping & Lost Packages
We are not responsible for lost, stolen, or delayed shipments once handed over to the carrier. If your tracking number shows “delivered” but you did not receive it, please file a claim with the shipping provider.
Customs & Duties
Buyers are responsible for customs duties, import taxes, or clearance issues in their country. We do not offer refunds for rejected or returned packages due to unpaid duties or refusal to accept the order.
European Union Cooling-off Period
If your order is shipped to an EU country, you have the right to cancel or return your order within 14 days of receipt for any reason. Returned items must be unused, with tags, and in original packaging. You’ll also need the receipt or proof of purchase.
If you have any questions, feel free to contact us:
Email: [email protected]
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