MADAGASCAR CENTELLA ASIATICA : Grown in a clean climate, high quality Centella Asiatica to provide true soothing care. High concentration of Madagascar’s pure Centella Asiatica Extract provides strong calming care to tend sensitive skin and strengthen skin barriers. Grown in highly selective environments in Madagascar, the high quality Centella Asiatica is extracted through a strict and vigorous 4-step process to extract only the purest, most soothing ingredient to deliver its effects to our skin.
SKIN1004’S SPECIALLY CURATED SHEET : Special fabric that has processed bamboo-derived fibers created with SKIN1004’s unique technology. SKIN1004’s specially curated watergel sheet has increased ampoule absorption abilities while also increasing moisture retention to leave the skin hydrated for longer.
pH BALANCING SKINCARE : Slightly acidic formula to create a protective layer around the skin to maintain the pH balance of the skin.
FRESH FINISH : Containing mentha arvensis leaf oil to provide refreshing and clean sebum care. The cool ampoule texture containing Mentha Arvensis Leaf Oil soothes the irritated skin quickly and absorbs it quickly to care for fresh and moist skin.
[HOW TO USE] After cleansing your face, apply toner to prepare the skin for the next step. Take the product out of the pouch and adhere it evenly over your face avoiding the eye and mouth area. Remove it after 10-20 minutes. Using your fingers, gently pat remaining ampoule into the skin until thoroughly absorbed.
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Returns + Exchanges
Return & Refund Policy
We want you to be satisfied with your purchase. Please read our return and exchange policy carefully before ordering.
Eligibility for Return
You may request a return within 7 days of receiving your order.
Items must be unused, unwashed, with original tags and packaging.
Returns must be approved in advance by our support team via email.
Non-returnable Items
Used, damaged, or incomplete items.
Items returned after 7 days without prior approval.
Sale or clearance items marked non-returnable.
Orders returned due to unpaid customs duties or refusal to accept delivery.
How to Start a Return
Email us at [email protected] with your order number and reason for return.
Wait for return approval and return instructions.
Ship the item in original condition to the return address below within 7 days:
Return Address:
606 Kaiser, 12 Buheungbuk-ro,
Bupyeong-gu, Incheon,
Republic of Korea
Note: Items sent without approval will not be accepted. We do not accept COD (Cash on Delivery) returns.
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 10 business days. Refunds will be made to your original payment method. Please allow additional time for your bank to complete the process.
Exchanges
If you wish to exchange an item for a different size or product, please follow the return process and place a new order once your return is approved. Credit may be issued for future use if a suitable size is unavailable.
Damaged or Incorrect Items
If you receive a defective or wrong item, contact us immediately with photos and details so we can assist you.
Shipping & Lost Packages
We are not responsible for lost, stolen, or delayed shipments once handed over to the carrier. If your tracking number shows “delivered” but you did not receive it, please file a claim with the shipping provider.
Customs & Duties
Buyers are responsible for customs duties, import taxes, or clearance issues in their country. We do not offer refunds for rejected or returned packages due to unpaid duties or refusal to accept the order.
European Union Cooling-off Period
If your order is shipped to an EU country, you have the right to cancel or return your order within 14 days of receipt for any reason. Returned items must be unused, with tags, and in original packaging. You’ll also need the receipt or proof of purchase.
If you have any questions, feel free to contact us:
Email: [email protected]
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