FAQs
About Our Products and Shipping
Where are your products made?
From where do you ship your products?
Is your company officially registered in South Korea?
Who operates the company?
Can I cancel my order?
Shipping
How much is shipping?
When will my order arrive?
Post office economy takes 8 to 16 business days, FedEx and UPS typically 2 to 5 business days to most countries after shipping started. For Empress Korea products, production begins after ordering, so it takes a week for the United States and 15 to 30 days for delivery to the rest of the world.
Can I track my order?
What happens if my package is missing/stolen/damaged?
We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. At this time, we are not responsible for lost/stolen packages.
Failed Delivery Attempt. Why It Happens and What To Do?
Refunds & Returns
How can I get my refund?
If an item has already been shipped, it will be refunded as store credit once returned. If the cancellation occurs before shipping, the refund is issued to the original payment method. In special cases, or if the customer prefers, refunds can also be issued as store credit. Store credit is a type of refund issued by the store that can be used towards future purchases. It's often represented as a monetary value and is stored in your account with the store. This credit is used just like cash on future orders and is typically offered when a return or compensation is processed..
Do You ship Internationally?
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Can I return or exchange an item?
You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging . We do not accept cancellations or returns due to change of mind.
How to use?
I don't remember password or email.
Checkout page currency.
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Featured collection
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