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Shipping and Delivery Information

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• All parcels shipped by Empress Korea originate from Korea and are subject to international shipping guidelines.
• Delivery times typically range from 2 to 5 business days without 3 to 5 processing days when using FedEx or UPS, although some countries may experience longer delivery times depending on country-specific situations.
• Post office economy takes 8 to 16 business days, FedEx and UPS typically 2 to 5 business days to most countries after shipping started. For Empress Korea products, production begins after ordering, so it takes a week for the United States and 15 to 30 days for delivery to the rest of the world.
• Please note that delivery times may be affected by factors outside of our control, such as customs delays or local transportation issues.
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• Delays or customs duty charges. If your package is returned to us by your country customs, we do not issue any refund, and the package will not be reshipped.
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• In the event of a dispute, Empress Korea's decision shall be final and conclusive.