AESPA -2021 Winter Smtown：SMCU Express

Shipping and Delivery Information

Empress Korea is an authorized retailer and an official registered company in Korea.

• All parcels shipped by Empress Korea originate from Korea and are subject to international shipping guidelines.
• Delivery times typically range from 2 to 5 business days without 3 to 5 processing days when using FedEx or UPS, although some countries may experience longer delivery times depending on country-specific situations.
• Post office economy takes 8 to 16 business days, FedEx and UPS typically 2 to 5 business days to most countries after shipping started. For Empress Korea products, production begins after ordering, so it takes a week for the United States and 15 to 30 days for delivery to the rest of the world.
• Please note that delivery times may be affected by factors outside of our control, such as customs delays or local transportation issues.
• Additionally, please note that once the package has been shipped, we are not responsible for any delays caused by the shipping company.
• We recommend that you contact the shipping company directly for any inquiries related to your package's delivery status.
• Please note that certain countries or regions may not be eligible for shipping of specific items.
• When you add an item to your cart, the website will automatically notify you if the item can be shipped to your location.
• Kindly note that we are unable to deliver to P.O. Box, APO, FPO, or DPO addresses.
• Delays or customs duty charges. If your package is returned to us by your country customs, we do not issue any refund, and the package will not be reshipped.
• In case of change-of-mind returns, we don't accept refunds.
• Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country's postal service will not be considered for a refund.
• empresskorea.com is not responsible for post parcels once it leaves Korea.
• In the event of a dispute, Empress Korea's decision shall be final and conclusive.