常问问题

Shipping

HOW MUCH IS SHIPPING?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You can check shipping rates on cart page when you add items to cart.
When will my order arrive?

We are using Doorro (Fedex, DHL), EMS & SF express ,HK & Macau: 3 to 5 business days or rest of countries: 5 to 8 business days .

Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
What happens if my package is missing/stolen/damaged?

We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. At this time, we are not responsible for lost/stolen packages.

Failed Delivery Attempt. Why It Happens and What To Do?
A failed delivery attempt means that the courier driver tried to deliver a parcel to a customer, but the delivery was not successful. In most cases, you will find a note left by the driver notifying you about the failed delivery. An attempted delivery will also be visible in the online tracking system of your logistics service provider. There are three most common reasons for an unsuccessful delivery attempt Most common reasons for a failed delivery attempt The receiver was absent, meaning there was no one at the address to receive the parcel. The delivery address was incorrect/incomplete. This does not necessarily mean that you wrote down the wrong address. It can be that the instructions were unclear or that some details were missing. The courier could not access the delivery location. A failed delivery attempt means that the courier driver tried to deliver a parcel to a customer, but the delivery was not successful. In most cases, you will find a note left by the driver notifying you about the failed delivery. An attempted delivery will also be visible in the online tracking system of your logistics service provider. There are three most common reasons for an unsuccessful delivery attempt Most common reasons for a failed delivery attempt The receiver was absent, meaning there was no one at the address to receive the parcel. The delivery address was incorrect/incomplete. This does not necessarily mean that you wrote down the wrong address. It can be that the instructions were unclear or that some details were missing. The courier could not access the delivery location. In this case we don't accept any return or refund.

Refunds & Returns

How can I get my refund?

When you refund items you will receive store credits equivalent to the refunded amount and you can use them anytime. If you get a refund because we don't have the items you ordered sometimes you would receive it with points more than the original amount. Store credit is expressed in HKD. You can use it with confidence as it is refunded at the best exchange rate. However, these points are not eligible for discount.

How do I return an item?

Register at the returns center on the bottom of our site

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Can I return or exchange an item?

You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging .

How to use?

I don't remember password or email.
You can find on the login page. We do not know the customer's password. The customer must create a new password. If you don't remember email address please contact us with messenger or service@empresskorea.com
Checkout page currency.
Our company is a registered site in Hong Kong and Macau operated by a Korean company. By company policy we process all orders in Hong Kong Dollar. While your cart is currently displayed in Your home currency you will checkout using HKD at the most current exchange rate.
How to use store credit?
1. Login first
2. You can see my credit tab on the right and click, start use your credit.

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