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We are using SF express.
HK & Macau: 7-9 business days
China & Wordwide: 10-15 business days
CUSTOMS & IMPORT DUTY
• Some countries may restrict import of cosmetic goods depending on their policies, and issues that may arise are the responsibility of the recipient. Customers are also fully responsible for their respective country's customs and import taxes. For accurate information and estimation of import taxes, please contact your country's customs.
• Delays or customs duty charge. If your package is returned to us by your country customs, we will issue a partial refund with the original shipping fee* deducted from your total payment.
POSSIBLE DELAYS / UNCLAIMED PARCEL / FAILED DELIVERY
• Please note, there may be extra custom clearance procedures for some countries depending on the particular customs office which can cause delays from the original estimated time.
• empresskorea.com is not responsible for unclaimed parcels. If the parcel is returned to empresskorea.com because it was unclaimed, a refund will be issued after a deduction of the original shipping fee*.
• Failed delivery due to an incorrect address and/or lost parcel due to handling of recipient country's postal service will not be considered for a refund. empresskorea.com is not responsible for post parcels once it leaves Korea or Macau.
2. Can I return or exchange an item?
You can absolutely return your items within 7 days after receiving it as long as it’s undamaged, unused and contained in its original packaging.3. How can I get my refund?
When you refund items you will receive store credit equivalent to the refunded amount and you can use them anytime on any items.