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Empress Korea is an authorized retailer and an official registered company in Korea. * All parcels shipped by Empress Korea originate from Korea and are subject to international shipping guidelines. * Delivery times typically range from 2 to 5 business days, K-Packet delivery usually takes 8 to 16 days. although some countries may experience longer delivery times depending on country-specific situations. If you want to use K-Packet the limit of K-packet is 2 kg. If you want to buy a lot, divide the order into several parts. * Please note that delivery times may be affected by factors outside of our control, such as customs delays or local transportation issues. * Additionally, please note that once the package has been shipped, we are not responsible for any delays caused by the shipping company. * We recommend that you contact the shipping company directly for any inquiries related to your package's delivery status. * Please note that certain countries or regions may not be eligible for shipping of specific items. * When you add an item to your cart, the website will automatically notify you if the item can be shipped to your location. * Kindly note that we are unable to deliver to P.O. Box, APO, FPO, or DPO addresses. * Delays or customs duty charges. If your package is returned to us by your country customs, we don't issue any refund. * In case of change-of-mind returns, we don't accept refunds. * Failed delivery due to an incorrect address and/or lost parcel due to handling of the recipient country's postal service will not be considered for a refund. empresskorea.com is not responsible for post parcels once it leaves Korea. * In the event of a dispute, Empress Korea's decision shall be final and conclusive.