HOW MUCH IS SHIPPING?
When will my order arrive?
We are using Korean post : 7 to 10 business days .
Can I track my order?
What happens if my package is missing/stolen/damaged?
We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. At this time, we are not responsible for lost/stolen packages.
Failed Delivery Attempt. Why It Happens and What To Do?
Refunds & Returns
How can I get my refund?
When you refund items you will receive your money to your payment method. If you get a refund because we don't have the items you ordered sometimes you would receive it with points the same original amount. Store credit is expressed in USD. You can use it with confidence as it is refunded at the best exchange rate. .
Do You Ship Internationally?
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Can I return or exchange an item?
You can absolutely return your item to us, within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging .